Frequently Asked Questions

Archive 2025-2026

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Additional Resources

Insurance ID Card

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Account Information

Benefits

Benefit Information

Advantages of Membership

These health management tools and resources can help you stay well and protect your health

Enroll/Cost

Am I Eligible to enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Online Enrollment

Opt-Out

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

2024-2025 Plan Year

Summer ONLY - 05/01/2025 - 07/07/2025

SUMMER 24-25 WAIVER CANNOT BE USED TO WAIVE FALL 2025 COVERAGE.

2025-2026 Plan Year

Fall - 06/16/2025 - 08/25/2025

Spring/Summer (New Students Only) - 11/20/2025 - 01/26/2026

Summer (New Students Only) - 05/01/2026 - 07/06/2026

Dental and Vision Options

Dental and Vision are additional products available for purchase separately, even if you do not purchase the Student Health Insurance Plan (SHIP).

Online Enrollment Periods

Fall - 06/16/2025 - 08/25/2025

Spring/Summer (New Students) - 11/20/2025 - 01/26/2026

Summer (New Students) - 05/01/2026 - 07/07/2026

Optional Dental Plan

Offered in partnership with Blue Cross and Blue Shield of Illinois

Optional Vision Plan

Offered in partnership with Blue Cross and Blue Shield of Illinois

Claims

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

*International Claim Form is used to submit claims for benefits for covered services received outside the United States

Regulatory Notices

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Illinois
P.O. Box 663099
Dallas, TX  75266-3099
1 (855) 267-0214
BCBS Customer Service (Medical and Dental)
1 (844) 684-2254
BCBS Customer Service (Vision)
1 (800) 299-0274
24/7 Nurseline

Blue Access for Members Internet Help Desk

If you have any questions about Blue Access for Members, please call the Internet Help Desk.
The Internet Help Desk is available 24 hours a day, 7 days a week.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected